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Learning Management System Representative
Apply Job ID R000003240 Date posted 12/28/2020Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.
Chevron is accepting online applications for the LMS Representative position through January 3, 2021 at 11:59 p.m. PH Time.
Responsibilities for this position may include but are not limited to:
Manage and supports Chevron's new enterprise Learning Management System (LMS) Workday Learning
Ensure operational excellence and customer satisfaction for all Chevron Opcos, and Chevron employees and contractors world-wide
Provide LMS Administrator services to Chevron Opcos. Some of the LMS Administrator services are; online content (eLearning) integration into the LMS, setting up courses, learning events, programs, and assessments in the LMS system, setting up and troubleshooting LMS reports, working with the LMS auxiliary systems and tools (ex., bulk data loads and data extracts)
Responsible for LMS system operations such as; reporting of incidents to vendor and internal Chevron ITC support teams, tracking, documenting & reviewing of incident tickets, coordinating and testing of system maintenance releases
Administrator of the LMS Central SharePoint site, a repository of self-help and support for LMS users and administrators
Responsible for managing LMS tickets (HRSS Service Now) received by triaging, escalating, assigning, forwarding, or resolving issues raised in the LMS tickets. Also maintain IT service desk scripts for known LMS issues.
Required Qualifications:
Experience with Workday Learning is a plus
Strong critical thinking skills
Strong planning and analytical skills
Good results and time management orientation
Strong interpersonal skills- ability to build effective relationships across the organization
Ability to convey technical and complicated information in a concise, meaningful, persuasive way for a global audience
Conveys a clear course of action and sense of purpose
Strong written and verbal communication skills
Works with minimal supervision and guidance
Strong skills in Microsoft products: Outlook, Word, Excel, PowerPoint, SharePoint
Willing to work on any schedule include including night shift and during holidays
Why join Chevron:(for external candidates only)
• Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years
•Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
•Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
•Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
•Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
•Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
•Chevron achieves operational resiliency thru the use of technology to enable employees to work from home amidst the COVID-19 pandemic
Recruitment Process and Onboarding during COVID 19 pandemic:
HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation
Relocation Options:
Relocation will not be considered within Chevron parameters
International Considerations:
Selected candidates will work in Philippines under the local payroll system and benefits
Chevron participates in E-Verify in certain locations as required by law.